Our approach is unique. All our
consulting and training is based on the following principles;
Thought precedes action.
Or said another way, to change someone's behaviour, you first need to
change their thinking. Our materials are designed to challenge
the way staff have thought in the past and to provoke new more
Enhancing sales effectiveness is
not an event, it is a process. Our processes are more about
embedding change than running training courses. Our process
involves increasing self-awareness, learning and practicing new
behaviours and reinforcement. Our goal is sustained improvement.
Holistic solution. It is
unrealistic to train your sales team and then expect them to get
better results in the same context. We help you refine the
internal systems to ensure they support the sales effort.
This is the best way to ensure that the changes are sustained.
Done with, not done to.
We prefer the approach to be highly participative, drawing on the
skills, knowledge and attributes of all your staff. This is both
engaging for them and demonstrates that we are all able to learn from
each other. Our focus on action learning is about facilitating change
from within the organisation, rather than imposing our expertise.
Staff actively participate in the process and will own the changes.
Affordable. Our passion
is about improving professionalism in sales. We use a streamlined
business model to minimise our fees so that we can help more sales
people. We are committed to up-skilling sales people. We
want to help small to medium enterprises be more customer focused.
experience is predominantly in SME, so our solutions are realistic for
this kind of enterprise. All our consultants have hands-on
experience so their suggestions have real-life application. A
theory is only as good as its ability to be applied.
Measurable. We want to
know what impact we had. We ask clients which measures will best
reflect our impact and ask them to track and report these before,
during and after our involvement.
Customers for life. We seek to develop clients for life in the way we build and maintain our customer relationships, modelling what we espouse.